Over 50 local businesses have been through our rigorous quality assurance checks and specialist training so that vulnerable people in Blackburn with Darwen can arrange for home improvements easily and with peace of mind.

Helpdesk support 

Simply one point of contact for all your home maintenance needs. Our friendly helpdesk team takes the stress out of getting work done at home. We coordinate the work you require with our team of skilled local businesses. We'll chase them up if they need chasing and we'll help if there are ever any problems - not that we expect there to be! 

How can I access the Safe Trader Scheme?

If you want to be put in touch with any of our safe traders, all you need to do is contact us on 01254 507255 or email us at [email protected] - you can also fill out our simple self referral form here. Calls are charged at local rate.

How will I know how much the job costs?

You will be provided with a free, written, no obligation quote by the provider so you know how much the job is going to cost before you decide to go ahead with the work.  This is something all our providers sign up to in the code of conduct when they sign up to the Safe Trader Scheme.

If you are a charity, does this mean I will get the job done for free?

No, all work carried out must be paid for. We continually check the traders prices. You can expect to pay the going rate for the job and you will not be overcharged for the work.

Who can use the Safe Trader Scheme?

Care Network's Safe Trader Scheme is available to people living in Blackburn with Darwen. People eligible to use this service include; 

  • People with a disability
  • People with learning difficulties
  • Those with mental health needs
  • Anyone aged 50+
  • Carers

Do I have to go with the provider you send to me?

No, you are free to get other quotes from traders who aren't registered with Care Network, and to choose whichever trader you feel happiest with. None of our providers will cold call you or harass you to have the work carried out. 

What happens if I am not satisfied with the work carried out?

We hope this is not the case, but we appreciate that from time to time things do go wrong. If you are not completely happy with the work carried out by one of our providers, you can contact us and will raise your concerns with the provider who will contact you to resolve the issue. Please see our complaints, comments and compliments procedure or complete the online form here

 

I was scared about ringing, but you have been so kind and understanding, I am really glad I did. You have a lovely telephone manner - a lot of people are short with me because I sometimes need a little more time.