To ensure they are helping the people that need it the most, United Utilities have made some changes to eligibility for people who are struggling to pay their water bill.

If your income has been affected due to COVID-19, impacting your ability to pay then you can apply for a reduction in your water bill for 2020/21. 

The changes have been made to the eligibility criteria for both 'Help to Pay' and 'Back on Track'.

For information and support around making your water charges more affordable as well as reducing your gas and electricity bills, contact Care Networks Healthy Homes team. 

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